six tools. one platform.
Six core tools, built on one shared model, combine and adapt to support an almost limitless range of workflows, industries, and transformation journeys.
create rich, contextual, omnichannel user experiences.
The experience layer. Where teams compose the interfaces end users actually touch, across web, mobile, and the contact center. Rich, contextual, and consistent everywhere, built without standing up a separate front-end team for every channel.
Cards and views are modeled, not coded. A theme cascades across every surface. The contact center is not a bolt-on; it is part of the same canvas.
pre-built & custom card types· card designers· view designers (desktop & mobile)· theme designer· integrated contact center
create consistently reliable, yet human-like interactions emulating the complex, real-time decision-making ability of a human expert.
The decisioning layer. Prama Expert encodes the judgment of a specialist, whether clinical, actuarial, underwriting or legal, into a system that can apply it the same way, every time, at any volume. The kind of capability most platforms do not have at all.
Rules live next to the context they operate on. Policies are authored where the domain is modeled. The same expert logic powers a chatbot, an internal screen, and a back-office automation — without rewriting it three times.
expert designer· expert context modeler· expert renderer (desktop & mobile)· policy editor· chat bot designer
define and execute complex process flows that orchestrate across systems, humans, and IoT.
The orchestration layer. Where work crosses systems, humans, devices, and sensors, Prama Flow turns brittle handoffs and email chains into modeled, auditable processes. The same flow can call an API, route to a person, wait on a sensor event, and write back to a system of record, in one designed sequence.
Events are catalogued. Policies govern routing. Long-running and short-running processes share the same designer, so process design is unified rather than fragmented across tools.
flow designer· flow context modeler· event catalog· policy editor
integrate collaboration capabilities to foster teamwork.
The teamwork layer. Not a separate app the team has to remember to open — collaboration lives inside the workflow, attached to the case, the order, the patient, the matter it relates to. Channels, chat, attachments, video, screen sharing, whiteboarding.
A team coordinates in the context of the work itself. Conversation history travels with the record, so handoffs do not lose what was said the first time.
channels· chat· attachments (file & media)· video conference calls· screen sharing· extensive API· desktop & mobile
create rich & interactive data visualizations to deliver actionable business insights.
The analytics layer. Prama BI turns operational data into real-time dashboards, governed by the same access model as the transactional system that produced it, so visibility is enforced at the row level, not bolted on afterward.
Decisions are made on live data, not on stale reports refreshed overnight. Hindsights, insights, and foresights (descriptive, diagnostic, predictive) all live inside the same modeling environment.
schema designer· data synchronizer· visualization & dashboard designer· access control· row-level security
drive unparalleled productivity through state-of-the-art chatbots, co-pilots, auto-pilots, robots, advanced machine learning models, and other AI solutions / accelerators.
The intelligence layer. AI as a native capability of the platform, not a third-party integration. Large language models, text/vision/speech/video AI, intelligent RPA, and optimization models live inside the same environment as the workflows and experiences they augment.
Co-pilots and auto-pilots are built where the work already lives. Permissive and restricted LLMs are governed alongside the customer-specific knowledge they reason against, so intelligence is added without losing control of what it sees.
large language models (llms)· text ai· vision ai· speech ai· video ai· intelligent rpa· optimization models
beneath the six tools, one common foundation.
Every tool draws on the same domain, the same data, the same access model. Change one thing in one place, and the rest stay in sync.